Client facing skills are the skills of a dynamic and purposeful conversationalist. The medium of conversation is the voice, and as Marshall McLuhan said, the medium is the message, or at least a large part of it.

A speaking voice that lacks clarity and expression can undermine the success of an otherwise bright and talented individual. And when there is a regional or foreign accent present, the challenge can be even greater.

Sims Wyeth & Co. provides voice and speech training for executives and professionals of all stripes who need to have their voice and speech do justice to their knowledge and professional abilities.

The process begins with a diagnosis of the clients’ needs. A curriculum is then developed to address those needs, light homework is provided, and teacher and student meet regularly to address those speech habits that require improvement.

The method emphasizes “the whole voice.” In private and group instruction, clients learn that the voice is a wind instrument. They learn to strengthen the breath stream, open the back of the throat, release the jaw, and expand their verbal expressiveness, so that the speakers’ logic is more evident, and their personal presence more appealing.

The method also helps speakers improve their diction. Physical exercises requiring the student to increase the mobility of the tongue and lips can change the speech and vocal habits of a lifetime. Drills and cold readings challenge the speaker to use greater range in pitch, volume and speed, which can lead to greater confidence and the ability to be more assertive. The physical change can give birth to a psychological change.

Course materials include written exercises, and digital sound files for student practice.

About the instructor

Sharon Wyeth is a veteran voice and speech coach to executives in high tech, pharmaceuticals, professional services, theater and other industries. She is the former head of the Voice Department at Actors and Director’s Lab, then part of New York University’s Tisch School of the Arts.

“My goal is to bring out the best in my clients,” says Sharon, “which means insisting that they speak with confidence, conviction, and clarity without sacrificing what makes them unique.”

She holds a B.A. degree with honors from Harvard University and an M.F.A. with distinction, from Hunter College, City University of New York.

General areas of study:

1. Breath control

2. Clarity of articulation and accent reduction

3. Expressiveness, i.e. pitch, volume, speed, inflection

4. Alignment: an area where qualities of vocal expression are aligned with intention. For example, clients often need to sound “enthusiastic” or communicate “confidence” in their products.

Sims Wyeth & Co. provides public speaking courses, executive speech coaching, presentation skills training, voice and speech training, speech writing, and courses that address stage fright, body language, presentation strategy, and effective use of PowerPoint, all of which contribute to greater executive presence and personal impact.

In her work with clients, our voice and speech coach Sharon Wyeth often works with people who are soft-spoken.

As she introduces her voice and speech students to breathing techniques that strengthen the voice,  she finds it necessary to differentiate between volume, projection, and intensity—three words that at first glance appear to be synonymous—but upon closer scrutiny have useful  and distinct shades of meaning.

Volume implies loudness, or number of decibels.  However, we’ve all encountered deranged people on the streets who have loud voices.  And any sane person who is consistently loud, no matter the social circumstance, will have difficulty building a trusting relationship with an audience of any size.  So loudness is sometimes necessary for an effective vocal presence, but certainly not sufficient.

Good presentation skills require adequate decibels, but they also need the voice to project to its intended listeners.  This means it must carry the intention to connect  with those it seeks to influence.  It must be suitable for the environment, appropriate for the audience, and couched in a discriminating awareness of the occasion.  It is volume moderated by calibrated intention.

Finally, in addition to volume and projection, a highly effective voice has intensity. Sharon defines intensity as the expression of emotion,  or conviction.   Intensity implies belief, confidence, and intellectual certainty.  Intensity has energy, a sense of urgency and excitement.

The words we use to describe a good speaking voice, one suitable for highly effective presentations and speeches, are similar to those we use to describe music.  As we train the speaking voice to be stronger, we increase its musicality, and thus expand its capacity to hold attention and influence the thoughts and feelings of others.

Sims Wyeth & Co. provides public speaking courses, executive speech coaching, presentation skills training, voice and speech training, speech writing, and courses that address stage fright, body language, presentation strategy, and effective use of PowerPoint, all of which contribute to greater executive presence and personal impact.

We all know speaking too fast during our high stakes moments is not good, for us or our listeners.  It makes us sound nervous, disorganized and hard to understand.

So what can we do in private to teach ourselves to slow down?

Here’s a presentation tip,  practice the following voice and speech training techniques every day:

Break your speech into breath-groups

A breath-group / is basically a phrase. /  For instance, / if I were to recite / the Gettysburg Address, / I would take a breath / at each of the following marks./

Four score and seven years ago / our fathers / brought forth / on this continent / a new nation, / conceived in liberty / and dedicated to the proposition / that all men / are created equal./

Start by whispering each phrase, and use up all your air on each phrase.  Take your time, (count at least to 3) when breathing in at the breath marks.

Don’t grab with the muscles of your throat when whispering.  Keep an open, relaxed throat so the air can stream out without any tension.

Honor every consonant

When whispering in short phrases, pronounce every syllable (every letter!) with care and love.  Lavish your attention on each little letter.   Hold the “n”s and the “m”s longer than you normally would.  If you whisper the word, “lavish,” you can stretch out the “L” the “V” and the “SH.”

Paying attention to each of the building blocks of speech will help you slow down, and will teach your tongue and lips to shape each and every element of the words you speak.

There are other voice and speech training techniques, but this is a good place to start.  Ten minutes a day is a good regimen and the beginning of your own public speaking course boot camp.   Mark a newspaper or magazine article into short phrases and whisper it, breathing at all the breath marks.

Let me know when you make progress, share the results of your next high stakes presentation, or call if you have any questions.

Sims Wyeth is an executive speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.