New York Executive Speech Coach » communication skills training

Scientific research on communication

admin — Mon, 12 Jul 2010 20:41:51 +0000

I was steered to a web video the other day by an e-mail from a friend, and found myself in a garden of presentation skills coaches (also on video), many of whom quoted research done by Dr. Albert Mehrabian of Stanford University.

You may be familiar with the data, which suggests that voice and body language carry much of the message spoken by a presenter, while the actual words used carry much less meaning.

I have spoken to Dr. Mehrabian, who is now retired and dealing in antique musical instruments. He is powerless to do anything about this misunderstanding of the findings of his research.

As a professor at Stanford, his research investigated how human beings communicate emotion. His data do not suggest that the fine distinctions needed for strategic plans, legal arguments or scientific presentations are communicated predominately by voice tone and body language.

His data do suggest that humans communicate emotion primarily through tone of voice and body language, which confirms intuition and/or common sense. They do not suggest that the entire meaning of your careful and thoroughly prepared presentation is carried by your voice and body.

How you feel about your content is important, but it’s not the whole story. Of course your delivery is important, but it is in service to ideas made of words that delivery earns its value.

Sims Wyeth is an executive speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.

It’s never not also the person – or how you communicate is what you communicate

simswny — Thu, 04 Mar 2010 01:44:33 +0000

I spend a lot of time in pharma and financial services, where content is king. Smart people with expertise in narrow areas of vast importance spend weeks preparing presentations for MBAs, Ph.Ds, MDs and Pharm.Ds (to name only a few distinguished members of the alphabet glitterati they speak to.)

It is important to have no misspellings on the slides, no inconsistencies between the data displayed and the data verbalized; important to make tenable claims, and demonstrate the sterling methods by which the data were generated; important to argue logically, rationally, objectively, and demonstrate a clear understanding of the difference between fact and opinion.

My brilliant clients do all this. They work long hours to make sure the content is thorough, precise, and accurate. They make no turn without stoning any assertion to test its strength and weakness.

Yet they often disregard themselves and how they come across. By education, training, temperament and culture they dwell on the facts. They know that expertise is necessary for success, and they often act as if it were also sufficient.

It is not sufficient. It is necessary, but not sufficient. Audiences also need the facts shaped into a narrative that holds their attention—one that is clear and meaningful, and flows in a manner that appeals to the mind.

And always, under its breath, the audience is muttering, “Do I trust this guy? Can she make this happen? Does he have what it takes? Would I like to have a drink with her?”

It’s never not also the person.

Sims Wyeth is a speech coach in Montclair, NJ specializing in presentation skills and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.

Effective Communication: The unexpected gets attention

simswny — Thu, 11 Feb 2010 00:41:58 +0000

Look at this ad from Microsoft. It appeared in a newspaper exactly as it looks, I have not done anything to it.

At first glance, it looks like a mistake. It doesn’t belong in a newspaper or a magazine. It’s imperfect and unfinished. It even says, “Draft,” in red at the top.

I read it because I was curious. I thought I might read something secret and personal. And for a while, I believed that I was.

Then I just sat back in amazement.

They put backstage behavior on stage. They made the rehearsal process the show. They confessed that they are human, that messages and products are created through trial and error.

They used form to imply content. They used art and craft to create authenticity. They made something artificial look real.

Not only that, they linked the marketing message to both the image and the text. They even say that their product can’t make a great company—only that it can help to make that happen.

That’s true and honest. They are not making exaggerated claims.

Makes me think about spoken communication. Makes me think that our messy eccentricities may be our greatest strengths as speakers. That our pretense of polish and perfection may be our greatest weakness.

And if not, at the very least, it points us to the fact that if we want to get attention and arouse curiosity in our audience, we must say, do, or show something that is in contrast to what is expected.

Persuasive communication and the Geico gecko

simswny — Thu, 28 Jan 2010 12:53:22 +0000

The Geico gecko, the AFLAC duck, and Jared the Subway sandwich guy all have the same job. They are likeable characters who appear in very short stories (ads) on TV.

The gecko is low-key and sensible while his boss, the CEO of Geico, is driven by his irrational exuberance to come up with dumb ideas. The gecko fights corporate silliness and keeps it simple and quantifiable (“you can save up to 15%.”)

The AFLAC duck is also surrounded by idiots who don’t have the common sense to see that the only solution to their problems is AFLAC. His outrage (and his limited vocabulary) are comedic and charming. We want to do business with him.

And Jared is all of us who are concerned about our weight. He has found the simple solution to the problem, and is now living the good life in the company of celebrities and star athletes.

Gecko, duck and Jared are personifications of a brand. They demonstrate the benefits of their brands by successfully struggling to overcome obstacles.

You can use the same technique to make your presentations more persuasive. Your ideas, products, and companies can also be seen as solutions to problems.

You may not have the creative license or budget to create a mascot and an endless series of ads, but you can think about what obstacles your idea or product must overcome, and then describe how your idea, product, or company struggles to conquer those obstacles.

In this way, you are emulating the best professional persuaders in the world.

Sims Wyeth is a private speech coach in Montclair, NJ specializing in executive speech coaching and public speaking training in order to give accomplished people the knowledge and skill they need to become accomplished speakers. Learn more public speaking tips at www.SimsWyeth.com.